Help Desk Support Technician, College Credit Certificate

2018-2019 Catalog

6289: College Credit Certificate in Help Desk Support Technician (18 Credit Hours)

CIP: 11.0103

FL CIP: 0511010313

SOC: 11-3021, 15-1151

The certificate program in Help Desk Support Technician provides the student an understanding of an IT help desk. The student develops proficiency with assisting end-users with technical problems related to hardware, software, and mobile devices.

View the Academic Pathway for this program at


Program Courses

CGS 1100Microcomputer Applications3
CET 1278A+ Fundamentals3
CTS 2651Router Fundamentals3
CET 2180Practical PC Technician3
CTS 2134Networking Fundamentals3
CTS 2136PC Desktop Support3

Total Credit Hours: 18


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