FAQs: COVID-19

CF COVID-19 Frequently Asked Questions

(Updated May 14)

CARES Funds | Academics | Student Services, College Operations | Advising | Admissions | Enrollment Services/Records | Financial Aid | Student LifeHealth and Travel | For Employees

The College of Central Florida will offer the majority of fall semester classes in a variety of online formats. Career and technical programs and some specialized courses will have selected classes on campus following safety protocols. Some additional course sections may be offered in person in larger spaces to allow for required distancing. Some online classes will be offered in a synchronous format, meaning that the instructor and students will meet and interact at a set time through Zoom or other online meeting platform to allow for greater interaction. We are exploring all options for creative solutions to remote learning.

The decision to offer fall classes mostly online came after much discussion on the risks and benefits of bringing thousands of students, faculty and staff to our locations while COVID-19 continues to affect our community. In the end, the health and safety of our CF family outweighs the inarguable benefits of face-to-face interactions in our classrooms, advising sessions, student life and other day-to-day activities. We will continue to serve the educational needs of our students and community with grace and compassion. As we remain fully focused on student success, we will continue to keep you informed about our deliberate and conscientious phased return to full campus activities. (June 2, 2020)

CARES Funds

The College of Central Florida is disbursing Coronavirus Aid, Relief and Economic Security Act Higher Education Emergency Funds to eligible CF students whose lives have been disrupted, many of whom are facing challenges and struggling to make ends meet. The CARES Acts funds are being distributed according to guidance from the U.S. Department of Education. For information on the Internal Revenue Service tax implications, please visit the IRS website.

Who will receive the funds?

Students enrolled at CF who are eligible for federal financial aid are eligible to receive CARES Act funds. If a student has not completed the Free Application for Federal Student Aid to determine eligibility for federal financial aid, the student may do so at FAFSA.gov. Students who are not eligible to receive federal financial aid (dual enrollment, international, and those not meeting standards of Satisfactory Academic Progress) are not eligible for CARES Act funds. Further, students who received federal financial aid for the spring semester, but who have withdrawn from all courses are not eligible.

How much will students receive?

A total of $2.53 million will be distributed to eligible CF students. Enrolled students who receive Federal Pell grant funding will receive a one-time payment of $600; enrolled students who are eligible for financial aid but not for Federal Pell grant funding will receive a one-time payment of $300. If enrolled students need additional assistance, they may apply for the CF CARES Act Emergency Fund. The application is available in the MyCF portal. Please log in and then click on the Financial Aid tab.

Are there restrictions on how I use the funds?

The funds are intended to be used for course materials, technology, food, housing, health care and child care.

Have I been awarded funds?

Students may view the amount they will receive on the Financial Aid tab of the MyCF student portal by selecting My Financial Aid, then My Financial Aid Awards. Also, students who will receive CARES Act funds will be notified in an email to their Patriots email account.

I’ve been awarded funds. How do I receive my money?

Funds were distributed to students beginning May 6, 2020, through the normal college refund process. For information on the process, please click here.

What if I didn't receive an award and I think I am eligible?

Students must be eligible for federal student aid, which includes meeting Satisfactory Academic Progress Standards. You can view your Satisfactory Academic Progress status on the Financial Aid tab of the MyCF student portal by selecting My Financial Aid. If you believe you are eligible but were not awarded you may submit an inquiry here to have your eligibility reviewed.

What is the process for receiving additional Emergency Grant Funds?

Students may be referred for additional funds by a faculty or staff member, or may request funds directly. An application is available in the MyCF portal. Please log in and then click on the Financial Aid tab. If you are not eligible for CARES Act funds, you may be eligible to apply for emergency assistance through the CF Patriot Fund

Academics

My face-to-face classes have moved online. How will I know what to do next?
By Wednesday, March 25, instructors will reach out to their students through Canvas email (which will also go to your Patriot’s email) with specific details about what students need to do for class. Beginning Monday, March 30, with very few exceptions, there will be no class meetings on a campus or at any other location, and most classes will now be conducted over the internet through Canvas. Classes will continue online through the end of spring semester. The few limited-access or workforce programs that will have regular or altered small group face-to-face or offsite experiences will hear directly from their faculty with program-specific directions. Students may contact their instructors in Canvas anytime. Thank you for your patience as we make this transition.

How do I access Canvas?
You may access Canvas by logging into MyCF, clicking on the Academics tab, and clicking on Go to Canvas. For assistance with your MyCF login, call 352-854-2322, ext. 1378. After you have successfully logged in, if you need assistance with Canvas, contact the CF E-Learning Help Desk, Monday through Thursday, 9 a.m. to 7 p.m., at DLhelp@cf.edu or 352-854-2322, ext. 1317. You may also use the 24/7 help link in Canvas. If you are not familiar with Canvas, we recommend you access the Getting Started in Canvas course, found under the Courses tab on the Canvas navigation pane.

Will my instructor keep regular office hours?
Faculty will maintain regularly scheduled office hours, which are on your syllabus. Your instructors may offer office hours in Canvas Conferences or Chat or via email or phone. Please contact your instructor with course-specific questions.

I heard some very limited workforce programs will continue to meet. How will I know if my courses are included in that?
There are a few select programs that may require in-person meetings in small groups. These are limited-access workforce programs and some may continue to meet face-to-face.

My class is already online. Will my coursework be postponed because of the college closure the week of March 23?
If your course was already online, please continue to read updates from faculty in Canvas. You will see deadlines being extended or assignments altered to account for the closure for the week of March 23.

My class is being converted from face-to-face or hybrid to online, how does this affect my coursework?
If your course is being converted from face-to-face or hybrid, you will receive communication from your instructor by March 25. 

How will I be able to complete tests for my courses while classes are all online?
In most cases, testing will be completed through Canvas. Your instructors will provide guidance. Students who work with the Disability Services Office for accommodations should contact the office if they are not able to test online. Call 352-854-2322, ext. 1564, 1572, 1463, 1322, or 1430.

What should I do if I don’t have technology or internet access at home to complete my courses? In an abundance of caution and to ensure the health and safety of our faculty and staff, we will no longer offer open computer labs for student use. We are now offering Wifi hotspots in parking lots at the Ocala Campus, Citrus Campus and Levy Campus. Please login with your CF student ID. Students who lack a computer at home may be able to borrow one from the college. There are limited supplies available. A student that needs a laptop may send an email to Dr. Saul Reyes, vice president of Student Affairs, at reyess@cf.edu. Please include your name, student ID, and the best cell phone or home number where you can be reached.

What if I need help or resources from the Learning Resources Centers during this time?
The Learning Resources Centers services will be available remotely. The E-Learning Help Desk may be reached at DLhelp@cf.edu or at 352-864-2322, ext. 1317, Monday-Thursday, 9 a.m.-7 p.m. In addition, the 24/7 Canvas help desk is available to faculty and students who have specific questions and is accessed on most screens in Canvas by clicking on the Help icon. Most library resources and services are available online, including tens of thousands of e-books, streaming videos, and guides to citing sources as well as other tutorials. Reference assistance is available by email, phone, and chat: contact the Citrus Campus Library at citruslb@cf.edu or 352-249-1205, Monday-Thursday, 8 a.m.- 4:30 p.m; for Levy Campus, most services available Monday and Wednesday, 10 a.m.-2 pm and Tuesday and Thursday 2-6 pm; contact gamblel@cf.edu for more information on service availability at Levy; all other locations contact the Ocala Campus Library at library@cf.edu or 352-854-2322, ext. 1345, Monday-Thursday, 9 a.m.-7 pm. Library chat reference is available through AskALibrarian.org. Free tutoring through the Learning Support Centers is available online through conferencing with our CF tutors. Please contact tutoring@cf.edu to request a tutoring appointment. Tutoring is also available through Smarthinking online and is accessible in Canvas. Extended hours are available for some subjects in Smarthinking.

What about students who don’t do well with online classes?
We will make every effort to provide support through your instructors, our online Canvas resources for faculty and students, and our help desks, including 24/7 help in Canvas, via phone, and online. We will also provide free online tutoring. Please see details above.

What is suggested to help a student succeed online?
The primary thing you can do to ensure your own success in an online course is to avoid procrastination. Some specific suggestions for doing well online include scheduling time to work in your class online that accounts for your usual time in class as well as time for homework, reading, and studying (plan for a minimum of 6 hours per week); actively participating in any discussions, collaborations, conferences, or chats in your class in Canvas; and asking questions to help you with any difficulties.

Will the college being closed for an extra week affect graduation in May?
CF is committed to completing courses this semester and helping students stay on track to graduate on time in May. We have cancelled the spring graduation ceremony and will be considering options for celebrating and recognizing our graduates.

Student Services, College Operations

What if I need to reach someone on campus?
You may call or email college offices and staff for services. Theemployee directory can be found here, or search the CF website, CF.edu, for the department you are trying to reach. You may call 352-873-5800 to reach the operator to assist you in directing your call.

What is the contact information for student services departments at CF?
Please include your name and CF ID in all emails.

I attend classes at the Citrus Campus or Levy Campus. Who should I contact with specific questions about these campuses?
Citrus Campus, 352-746-6721; Levy Campus, 352-658-4077

Are there counseling resources available for students during this challenging time?
This may be a difficult time for you but you don't have to face it alone. CF can help. If you are feeling overwhelmed, or experiencing stress, anxiety, fear, uncertainty, depression, or other issues you can get professional and confidential counseling by calling BayCare Life Management at 1-800-878-5470 or by calling 352-873-5800 and ask for Madelyn Ballard or Dr. Henri Benlolo. The services are free.

Is the Testing Center open?
The Ocala Campus Testing Center is open Monday, Wednesday and Thursday 8:15 a.m. to 4:30 p.m. Appointments are required and walk-ins will not be permitted. To make an appointment visit the Testing Centerweb page here, or directly through https://www.picktime.com/cftesting. The Citrus Campus Testing Center is open Monday and Wednesday 8 a.m. to 4:30 p.m.; to make an appointment call 352-249-1213. Levy Campus Testing Center is open Tuesday through Thursday from 8 a.m. to 12:30 p.m.; to make an appointment call 352-658-4077.

Will the Learning Lab School remain open?
The Lab School is closed as of Friday, March 27, 6 p.m. and will remain closed until the college campuses reopen. 

Is the Bookstore open?
The CF Bookstore is closed to in-store shopping, but our website is still open! Our email box is being monitored and we will reply as soon as possible. We remain open for online business and can serve you through our app and on the web. We are offering free shipping on all orders, though you may experience longer shipping times than usual.

To order, visit https://cf.bncollege.com/shop/cf/home. To return rented textbooks, go to the campus store website and follow the instructions to print a shipping label. (You may access only one free return shipping label per semester, so it will be best if you wait to return your rental textbooks until you have completed your studies for the semester. We will extend the grace period for rental returns at the end of the semester.) 

You can contact the CF bookstore directly at 352-291-4470 or sm258@bncollege.com.

Click for full FAQs for the bookstore.

Can I still purchase graduation regalia?

CF has partnered with Herff Jones to reopen the graduation regalia website. Students can order regalia bundles for $49.98 (Cap, Gown and tassel) with free shipping to their home! Orders must be placed no later than May 7. Processing and shipping is estimated at 4-6 weeks.

  • Go to https://collegegrad.herffjones.com/
  • Type in "College of Central Florida"
  • Follow prompts and securely check out

Where do I send my account information if I have a Florida PrePaid Plan?
Submit your Florida Prepaid documents to Student Accounts at studentaccounts@cf.edu. Include a current Florida Prepaid account information statement, your student ID number, phone number, how many credit hours you would like to apply, and to which semester. Once we apply your Florida Prepaid, you will be protected from having your classes dropped due to nonpayment. We will email you at your Patriots email with the details of the Florida Prepaid being applied and if there is any remaining balance left to pay. If you have a balance, proceed to make your payment through the MyCF student portal. If you have questions, please call 352-854-2322, ext. 1213, and select option 5.

Admissions

How will CF closing of campuses affect my ability to apply?
It will not. The application is online and you can find more information at www.CF.edu/apply.

Where should I submit admission documents?
Documents can be submitted via fax (352-873-5821) or email to admissions@cf.edu. We will forward to whomever you indicate should receive it. A student records drop box is available in the Bryant Student Union near the Financial Aid office.

I want to be a dual enrollment student. How do I apply and submit my documents?
Apply on the website at CF.edu/Apply and submit documents to your high school counselor. A home school student should email documents to dualenrollment@cf.edu.

Do I need to come to campus for dual enrollment registration?
Registration will be handled remotely. Send your request to your high school counselor and the counselor will contact the CF dual enrollment office; home school students should email the registration form to dualenrollment@cf.edu

What if I need new disability accommodations for an online course?
Students requesting disability accommodations should contact Disability Services to discuss new requests or changes to existing accommodations. Disability Services staff will work with students and faculty to determine reasonable accommodations. Email disability@cf.edu or call 352-854-2322, ext. 1430, 1574, 1372.

I have a campus tour scheduled soon. Should I still expect to attend?
All tours have been cancelled. We will reach out to you with updates regarding rescheduling.

As an F1 international student, what happens if I need to travel?
You may continue your online classes somewhere else within or outside the United States, but you must report your change of address to your designated school officer within 10 days. Email your advisor/ designated school officer at feliciaa@cf.edu

Advising

Will I still be able to have my scheduled appointment with my advisor? Your advisor will notify you of how and when your scheduled appointment will occur. Options include phone appointments and online formats. 

Can I still make an appointment with my advisor?
Yes. Email your advisor requesting an appointment.

Can I come to campus for a meeting with my advisor?
No. At this time, advisors are working remotely.

Can I call my advisor?
Advisors are retrieving your voicemail messages remotely. Effective March 30, you can reach your advisor at their campus extension. https://www.cf.edu/community/cf/employee-directory/

What are my options for contacting Advising?
Your assigned advisor should be your first point of contact. Please email from your Patriots email. New students will receive Patriots email information 24 hours after first registration (use your personal email until Patriots email is established). Include your name and student ID number. Transient and adult enrichment students contact should contact eadvise@cf.edu or advising@cf.edu. You may also call the Ocala Advising Center at 352-873-5850. At the Citrus Campus, email Susana Islas (islass@cf.edu) or Rebecca York (yorkr@cf edu). At the Levy Campus, contact Kat Davis (davisk@cf.edu) or Krystal Skelly (skellyk@cf.edu).

How do I register for classes?
New students are required to meet with an advisor before first registration. Contact your advisor to request a meeting. You will find registration instructions here https://pr.cf.edu/files/web_registration_guide.pdfTransient and adult enrichment students will need to contact eadvise@cf.edu

Enrollment Services/Records

How will CF closing of campuses affect my ability to get official transcripts? 
It won’t. Students and alumni can order paper or electronic copies of transcripts on the Academics tab on the MyCF portal. You can find more information about this process here: https://www.cf.edu/go/enroll/Transcripts/

How can I get an enrollment verification during the closure?
Send an email to Registrar@cf.edu with all of the details necessary for the verification. If you have a specific form to be completed, please attach it to your email.

How do I update my personal information in my student records account during the closure?
Please submit the requested change(s) to registrar@cf.edu from your Patriots email account and attach any necessary supporting documents (copy of license, etc.). We will acknowledge receipt.

I still need to provide transcripts/proof of residency for my admission in the summer or fall. How do I do that?
We will accept college and high school transcripts via mail or electronically from the original institution. Proof of residency documents can be sent via email to registrar@cf.edu; we will acknowledge receipt. Additionally, a student records drop box is available in the Bryant Student Union near the Financial Aid office. 

How do I submit an appeal form?
Appeal forms can be found here - https://www.cf.edu/go/enroll/forms. Download, complete and submit the appropriate appeal form and any necessary supporting documents (letter of explanation, budget, etc.) via email to registrar@cf.edu; we will acknowledge receipt and advise if further information is needed.

Can I still withdraw from a class?
We have one month to go! You can do this. We understand you may have challenges while courses transition to 100% online. While you may consider withdrawing from classes, we encourage you to speak to your advisor and/or faculty who will work with you. CF has an Incomplete Grade Policy that will allow you an additional 6 months to complete a course without having to register and pay again. We encourage you to take advantage of this option since we are so close to the end of the semester. If you are still considering withdrawing from a class, we have extended deadlines for Spring C and Spring B terms:

  • Last day to withdraw with a “W” in Spring C is now April 7.
  • Last day to withdraw with a “W” in Spring B is now April 20.
  • Last day to withdraw with a “W” in the February start class remains unchanged and is April 13.

Can I get a refund since I did not plan to take online classes?
We are in a situation beyond our control but continue working hard to provide all students with opportunities to learn and meet their original academic goals. We continue to provide access to all courses and learning support tools. CF is unable to provide a refunds for students who choose to withdraw from a class.

How do I submit a withdrawal?
We recommend you speak to your instructor first to see if you can complete the course successfully or request an incomplete (I) grade. If you still choose to withdraw, login to MyCF and click on the Enrollment tab. On the lefthand menu there is a Course Withdrawal link. Then click on CF Class Withdrawal. The classes that you are eligible to withdraw from will display on the screen. Please note: You MUST withdraw from each class individually. If you have any questions or concerns about the withdrawal process, email Registrar@cf.edu.

Financial Aid

Will my financial aid be delayed?
No. Aid disbursements will go out as scheduled to students who meet all regular disbursement criteria, including verification of attendance. If you have questions regarding the status of your disbursements, please email us from your Patriots email account at askfinancialaid@cf.edu.

Can I still go to the Financial Aid office at the college?
No. CF Financial Aid specialists are working remotely. For assistance, call 352-873-5801 or email askfinancialaid@cf.edu. Please make sure your PIN is set up so that we may speak to you by phone. Also, the CF Chatbot on the www.CF.edu website is available to answer many of your financial aid questions.

How can I submit my verification documents to the financial aid office?
Students who need to submit verification documents can scan the documents and upload the electronic file through their MyCF student portal by selecting the Financial Aid tab, My Financial Aid, Missing and Received Documents, then the document upload option. Other documents, such as Satisfactory Academic Progress appeals, Petitions for Dependency Status and Professional Judgement Petitions can be scanned and emailed to askfinancialaid@cf.edu or placed in the drop box outside the Financial Aid Office in the Bryant Student Union at the Ocala Campus.

My clock hour program (law enforcement, surgical technology, welding) will not be transitioning to online. How will this affect my financial aid?
Students in clock hour programs will continue to receive their financial aid based on their attendance in their respective program.

Will my financial aid be affected if I am unable to continue in my courses and need to withdraw or get an incomplete grade?
If you are receiving financial aid and are considering withdrawing, it is best to speak with a financial aid representative to determine the impact on your future aid eligibility.

How will the closure affect my Veterans housing allowance (Basic Housing Allowance)?
The closure will not affect your allowance. Per the Veterans Administration, “If a school temporarily closes due to an established policy based on an Executive order of the President or due to an emergency situation, VA may continue benefit payments (including the Monthly Housing Allowance under the Post-9/11 GI Bill) for up to 4 weeks during a 12-month period.”

As a Veteran, how will my classes being switched to an online format affect my housing allowance?
The change will not affect your allowance. Per the VA, “If the switch from training in-residence to online classes occurs during the term, and CF has been approved by the State Approving Agency for delivery through an online modality, then benefit payments (including the Monthly Housing Allowance under the Post-9/11 GI Bill) will remain unchanged for the remainder of that term.”

How do I submit VA documents and course schedules for GI Bill Benefits?
Veterans may scan these items and email them to vaasst@cf.edu or place them in the drop box outside the Financial Aid Office in the Bryant Student Union.

Student Life

Has the deadline been extended for Student Activities Board applications?
The Student Activities Board application process has been extended to May 30, 2020. Applications can be found here.Completed applications can be emailed to mcgeem@cf.edu for Ocala, kirbyk@cf.edu for Citrus, and davisk@cf.edu for Levy.

Has the deadline been extended for Student Ambassador applications?
The Student Ambassador application process has been extended to April 30, 2020 (Ocala) and May 30, 2020 (Citrus). Applications can be found here. Completed applications can be mailed to brownm@cf.edu for Ocala and kirbyk@cf.edu for Citrus.

Will student club meetings and events take place for the rest of the semester?
No, all on-campus student club meetings and events are cancelled or postponed through the end of the semester. However, stay tuned to our Student Life and SAB social media for online engagement! Find Ocala SAB on Facebook, Instagram and Twitter @CFStudentLife and @SABOcala, and Citrus SAB Instagram @CFCitrus and Facebook @CFCitrusStudentLife.

Can student clubs meet online?
Yes. All club advisors have been given access to Canvas to create a club page. Please contact your club advisor. You can participate in live video chats and threaded discussions, share documents and maintain contact with your fellow club members via Canvas.

Health and Travel

What preventive measures should I take to stay healthy?

  • Wash hands often with soap and water, or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze.
  • Avoid contact with those who are sick, and avoid others if you are sick.
  • Regularly clean and disinfect frequently touched objects.
  • Avoid grasping shared surfaces such as door handles, gas pumps, grocery carts, elevator buttons, etc., with your hands. Use your knuckles or hips or a paper towel or disposable glove.
  • Avoid shaking hands.
  • If you’re feeling sick, stay home. Do not risk your health or the wellbeing of others by trying to “tough it out.”

What if I traveled internationally or on a cruise during spring Break? What should I do?
Based on the most recent guidance from the Florida College System chancellor, anyone returning from any international destination or cruise must self-isolate for 14 days upon return. If this will affect your coursework, please contact your faculty. Also, please notify vice president of student affairs, Dr. Saul Reyes, at reyess@cf.edu. Employees should contact Director of Human Resources Jenny Klepfer, klepferj@cf.edu. CF is required to report student and employee contact information to the local Florida Department of Health if we become aware of travel to destinations with CDC Level 2 or Level 3 health-related travel advisories. Current travel advisory information can be found at www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

What should I do if I have symptoms of COVID-19?

  • Contact your health care provider.
  • Self-isolate for 14 days.
  • Have minimal contact with others and practice social distancing.
  • Follow these CDC guidelines.

For Employees

I would like to return to my office to pick up files, collect, mail, etc. Should I contact anyone at the college?
For security and efficiency, we have closed selected buildings that will not be open to the public. At the Ocala Campus, the Ewers Century Center, Bryant Student Union, University Center, Health Sciences building 19, 33, 35, and 37 will remain open with a few staff members. At the Citrus Campus, Buildings 2 and 4 will remain open. The Levy Campus and Hampton Center will remain open to allow students in a few skills-based programs to complete their coursework. All other buildings at all locations will be closed. If you enter one of the buildings that has been designated as closed, please contact Tommy Morelock at moreloct@cf.edu to have the space cleaned and sanitized.

What is the Families First Coronavirus Response Act?
The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide employees with paid sick leave or expanded family and medical leave for specified reasons related to COVID-19. The Department of Labor’s Wage and Hour Division administers and enforces the new law’s paid leave requirements. These provisions will apply from the effective date through Dec. 31, 2020. For full information, click here.

Will CF Printing and Postal Services be operating during our shift to remote operations?
The CF Post Office will maintain daily courier services at the Ocala Campus and regular delivery schedule to other locations. Mail delivery will continue to the paid mailboxes, though the Postal Services office will be closed to outside customers. Faculty and staff can call ahead (ext. 1396, 1567, 1588) to make arrangements for package drop off or pick up. The Print Shop will take requests 8 a.m. to 1 p.m. Monday through Thursday. All inquiries should be directed to printshop@cf.edu. We are limiting staff during these hours, which may reflect in a delay in processing your order. We ask that you wait until notified your order is ready by either email, phone, or delivered through interoffice courier. Please limit trips to the shop.

What mental health resources are available for full-time employees?
The CF Employee Assistance Program is a voluntary, work-based free and confidential program that helps full-time employees address or cope with a broad range of issues affecting mental and emotional well-being, stress, family problems, finances, trauma, child or elder care, and more. For assistance call CF at 352-873-5800 and ask for the Human Resources Department.

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